14-day right of return

According to the Law of Obligations Act, you have the right to withdraw from the contract within 14 days from the date that you received the product, as when shopping online you are unable to acquaint yourself with the product as thoroughly as you could do in a physical store. For the purchase of a service, the 14-day deadline starts from the moment the contract has been signed.

You should know the following regarding the return of goods:

• If the trader has not informed you of your right to withdraw from the contract within 14 days, you have the right to withdraw from the online contract within 12 months from the day you received the goods.
• The postal charges for returning a product are often paid by the trader. The trader may impose this obligation on you but it must be clearly stated in the ordering conditions.
• You must receive a refund of the amounts paid (including the postage fees which you have paid to receive the goods) immediately, but no later than 14 days after your withdrawal from the contract if you decide to withdraw from the contract. You must return the goods to the seller in the same amount of time.
• The 14 day right of refund does not apply, amongst others, to customised goods that have been prepared taking into consideration your personal needs (e.g. according to your measurements); to goods which are readily perishable or ageing; to periodically published printed material (e.g. magazines); to audio and video recordings as well as computer software, if the consumer has opened the cover material; to things in a sealed package that are not suitable for return for health or hygiene reasons, if the packaging has been opened after delivery (e.g. cosmetics, underwear and bikinis); to entertainment and travel services.

You have the right to present the seller with a complaint within two years of receiving the goods if faults become apparent in the goods that you have received that have been ordered online.